Join the 1st Retail Industry Mystery Shopping Program, the first of its kind in the Philippines brought to you by The Philippine Retailers Association and SatisFIND®.
Who evaluates the experience is critical in the success of a mystery shopping program. We only work with real customers at SatisFIND® and every project is matched with mystery shoppers that fit the target market profile of the brand.
The SatisFIND® Mystery Shoppers are not auditors with an agenda to find fault. They are real people just like the rest of the customers who walk inside your establishment everyday. The only difference is they let you inside their hearts and minds through the stories they share. This is why your employees can trust the feedback we provide.
Strong brands that endure the test of time are consistently excellent in what they do. When we develop a culture that embraces feedback, our people learn to take ownership of the successes and the failures. Where there is shared accountability, there is clarity on the goal to be consistently great.
RetailFIND is a mystery shopping questionnaire designed for the retail industry by SatisFIND Founder, Michelle Perez Patel. It is concise yet comprehensive enough to cover all aspects of the customer experience inside a retail store. Certain items may be marked “not applicable” but there is no customization for RetailFIND. PRA members may subscribe to this on-demand, with three Pay-as-you-FIND plans. Should you require a customized mystery shopping program, please contact us at firstname.lastname@example.org.
|2||Needs Assessment, Knowledge|
|3||Suggestive Selling, Product Demo|
|4||Payment Processing (Plan B/C), Environment, Merchandising|
||Overall Experience, Commendation,
Net Promoter Score, Suggestions
Php 1,700 + VAT /evaluation
Php 1,200 + VAT /evaluation
Php 1,400 + VAT /evaluation